PAYMENT
Payment by card upon delivery, or via a link after receiving the order. (Visa, Mastercard, American Express)
DELIVERY IN BATUMI
Free delivery within Batumi by our courier.
Delivery is carried out at a pre-arranged time.
If needed, we can deliver within 40 minutes (please notify us when placing your order).
DELIVERY IN GEORGIA
Delivery to other cities is carried out via the postal service.
Delivery time is 2-3 days.
The cost is 10 GEL.
Payment is via a link after receiving your order.
1. General Provisions
These Terms and Conditions govern the use of the Winestore.ge website and the process of ordering products offered on the website.
By using Winestore.ge, the user confirms that they have read and accepted these Terms and Conditions, the Privacy Policy, and the Delivery and Return Policy in full.
If the user does not agree with these Terms and Conditions, they must discontinue using the website.
The seller of the products offered on Winestore.ge is Individual Entrepreneur David Shamiladze (Identification Number: 61001029677), registered at: 35 Memed Abashidze Street, Batumi, Georgia.
Throughout this document, Individual Entrepreneur David Shamiladze may be referred to as "Winestore.ge", "Company", "we", "us", or "our website".
2. Definitions
Winestore.ge – an online store offering Georgian wines and related products, available at Winestore.ge.
User – an individual who is at least 18 years old or a legal entity using the website and placing orders.
Order – a request submitted by the user to purchase products available on the website.
Product – any item offered for sale in the Winestore.ge catalog.
Courier Service – an individual or organization responsible for delivering products to the user.
3. Age Restrictions
The website is intended exclusively for individuals who are at least 18 years old.
By placing an order for alcoholic beverages, the user confirms that they are 18 years of age or older.
Alcoholic products may only be delivered to persons who have reached the age of 18. The courier has the right to request a valid identification document to verify the customer's age. If proof of age cannot be provided, delivery of alcoholic products may be refused.
4. Placing an Order
To place an order, the user must provide the following information:
The user agrees to provide accurate and up-to-date information.
Winestore.ge is not responsible for delays or inability to complete delivery caused by incorrect or incomplete information provided by the user.
Each completed order constitutes a separate sales agreement between the user and Winestore.ge.
The Company reserves the right to refuse or cancel an order in cases of suspected fraud, false information, or any circumstances preventing proper fulfillment of the order.
5. DeliveryDelivery in Batumi
Delivery within Batumi is free of charge and is carried out by the Winestore.ge courier service.
The delivery time is agreed upon with the customer after the order is placed.
If required, express delivery within 40 minutes may be available. Please inform us about the urgency of your order when placing it.
Delivery Across Georgia
Delivery to other cities in Georgia is carried out through postal or courier services.
The average delivery time is 2–3 business days.
The delivery fee is 10 GEL.
For delivery purposes, Winestore.ge may share the user's necessary contact information, including name, delivery address, and phone number, with the delivery service provider.
6. Payment
Payment may be made using one of the following methods:
The following cards are accepted:
Detailed payment instructions are provided after the order has been confirmed.
Ownership of the product transfers to the customer upon full payment and delivery of the product.
7. Returns and Exchanges
The terms governing product returns and exchanges are described in the separate "Returns and Exchanges Policy" available on the website.
If a customer receives a damaged product or has any claims regarding an order, they must contact Winestore.ge as soon as possible.
8. Intellectual Property
All materials published on the website, including texts, photographs, logos, graphic elements, design, and other intellectual property, belong to Winestore.ge or are used under lawful authorization.
Any copying, distribution, modification, publication, or use of website materials without prior written consent from Winestore.ge is strictly prohibited.
9. Limitation of Liability
Winestore.ge makes every effort to ensure that the information provided on the website is accurate and up to date; however, it does not guarantee the absence of technical errors, temporary interruptions, or inaccuracies.
The Company shall not be liable for the inability to use the website due to circumstances beyond its control, including internet outages, equipment failures, or interruptions caused by third-party service providers.
In any case, Winestore.ge's liability shall be limited to the value of the purchased product.
10. Privacy
The processing of personal data is carried out in accordance with the Privacy Policy published on the website.
By using the website and placing an order, the user consents to the processing of personal data to the extent necessary for order processing, delivery, and customer communication.
11. Third-Party Links
The website may contain links to third-party websites.
Winestore.ge is not responsible for the content, terms of use, or privacy policies of such external resources.
12. Changes to the Terms
Winestore.ge reserves the right to amend these Terms and Conditions at any time.
Any updated version becomes effective immediately upon publication on the website.
Continued use of the website after such publication constitutes acceptance of the updated Terms and Conditions.
13. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Georgia.
The parties agree to make every reasonable effort to resolve disputes through negotiation.
If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of Georgia in accordance with applicable law.
1. General Provisions
These Returns and Exchanges Policy govern the procedure for returning or exchanging products purchased through the Winestore.ge website.
By placing an order on the website, the customer confirms that they have read and accepted these terms.
2. Product Inspection Upon Delivery
Customers are encouraged to inspect their order upon delivery.
If the packaging is damaged, shows signs of tampering, the order is incomplete, or any visible defects are identified, the customer should immediately notify the courier or delivery representative and contact Winestore.ge.
3. Return of Defective or Incorrect Products
Customers may request a return or replacement in the following cases:
In such cases, Winestore.ge will review the claim and, if confirmed, may offer:
4. Return of Alcoholic Products of Proper Quality
Due to the nature of alcoholic beverages, products of proper quality are not eligible for return or exchange after they have been delivered to the customer, unless otherwise required by the laws of Georgia.
Returns or exchanges are only possible in the cases described in these Policy or as required by applicable law.
5. How to Submit a Return or Exchange Request
To request a return or exchange, the customer should contact Winestore.ge and provide:
The Company will review the request within a reasonable period and notify the customer of its decision.
6. Refunds
If a refund is approved, it will be processed using a method agreed upon between the customer and Winestore.ge.
The timeframe for receiving the refund may vary depending on the chosen refund method and the circumstances of the case.
7. Limitations
Winestore.ge reserves the right to refuse a return or exchange request if:
8. Contact Information
For any questions regarding returns or exchanges, customers may contact Winestore.ge using the contact information provided on the website.
The Company strives to review all requests promptly and to find a fair and reasonable solution whenever possible.
1. General Provisions
This Privacy Policy describes how Winestore.ge collects, uses, stores, and protects the personal data of website users.
By using Winestore.ge and placing an order, the user agrees to the terms of this Privacy Policy.
The data controller is Individual Entrepreneur David Shamiladze (Identification Number: 61001029677), registered at: 35 Memed Abashidze Street, Batumi, Georgia.
2. What Information We Collect
When using the website and placing orders, we may collect the following information:
The website may also use cookies and similar technologies to ensure proper website functionality and improve user experience.
3. Purposes of Data Processing
Personal data is processed solely for the following purposes:
4. Sharing Information with Third Parties
Winestore.ge does not sell or disclose users' personal data to third parties except where necessary to fulfill an order.
For delivery purposes, personal data may be shared with courier and postal service providers.
Personal data may also be disclosed where required by applicable law.
5. Data Storage and Protection
Winestore.ge takes reasonable organizational and technical measures to protect personal data from unauthorized access, loss, alteration, or disclosure.
Access to personal data is limited to employees and contractors who require such information to perform their duties.
6. Marketing Communications
Users may choose to receive news, promotional offers, and marketing communications from Winestore.ge.
Users may unsubscribe from marketing communications at any time by notifying Winestore.ge or by using the unsubscribe link provided in marketing emails.
7. Cookies
The website may use cookies to ensure proper functionality, analyze website traffic, and improve the quality of services provided.
Users may manage or disable cookies through their browser settings. However, disabling cookies may affect the proper functioning of certain features of the website.
8. User Rights
Users have the right to:
To exercise these rights, users may contact Winestore.ge using the contact information provided on the website.
9. Third-Party Websites
The website may contain links to third-party websites.
Winestore.ge is not responsible for the content, privacy practices, or policies of such external websites.
10. Changes to This Privacy Policy
Winestore.ge reserves the right to amend this Privacy Policy at any time.
Any updated version becomes effective immediately upon publication on the website.
Continued use of the website after publication of changes constitutes acceptance of the updated Privacy Policy.
11. Contact Information
For any questions regarding the processing of personal data, users may contact Winestore.ge using the contact details provided on the website.